Privacy Policy

Last updated: September 2026

Who we are

RV Service & Repair Centre is a trading name of Suncamper Pty Ltd (ABN 11 000 265 403) — Motor Vehicle Repairer Licence MVRL54519. In this policy, “we”, “us” and “our” refer to that entity, trading as RV Service. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect personal information you provide directly to us, including when you:

• submit a booking or enquiry through a form on this website;
• contact us by phone, email, or in person;
• bring a vehicle to our workshop for service or repair.

This information may include your name, contact details, vehicle details (make, model, registration, VIN), service history, and any information you choose to share about the work you need done. Our booking form is provided through JotForm; information you enter is transmitted to us via that service.

When you visit this website, our hosting provider may automatically log standard technical data such as your IP address, browser type, and the pages you view.

How we use your information

• to respond to your enquiry and arrange, perform, and follow up on services;
• to process warranty work with the relevant manufacturer;
• to keep records of work performed on your vehicle;
• to meet our legal and regulatory obligations, including those attaching to our Motor Vehicle Repairer Licence;
• to contact you about your booking or, where you have asked us to, about future servicing.

Disclosure

We do not sell your personal information. We may disclose it to third parties where necessary to provide our services or meet our obligations, including vehicle and component manufacturers (for warranty claims), parts suppliers, our professional advisers, and government or regulatory bodies where required by law. Some service providers we use (such as our form and hosting providers) may store data outside Australia.

Security and retention

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. We keep service and repair records for as long as required for business, warranty, and legal purposes, and dispose of information securely when it is no longer needed.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable period.

Cookies

This website uses only the cookies needed for it to function and, where present, embedded content from third parties such as Google Maps and JotForm, which may set their own cookies under their own privacy policies.

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, with the “last updated” date shown above.

Contact us

If you have a question about this policy or a privacy concern, contact us at:

RV Service & Repair Centre (Suncamper Pty Ltd)
Unit 3, 9 Sefton Road, Thornleigh NSW 2120
Phone: 1300 416 854

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.